Find local advice test - Shelter England

Stoke on Trent City Council - Housing Solutions Service

01782 233696 / 01782 234234 (OOH)
How to contact
Call in, phone or write.
Stoke on Trent train station - 2 minutes walk.

Service offered

Advice on housing options and homelessness prevention. Assessment of priority need under the Housing Act. Can provide temporary accommodation for those assessed as in priority need. Advice on housing related issues including tenancy, income maximisation, rehousing. Out of hours emergencies phone 01782 234234.

Areas of law

Opening times

Mon 9am -5pm
Tue 9am -5pm
Wed 9am -5pm
Thu 9am -5pm
Fri 9am - 4.30pm
Weekends Closed

Target group

People who are or may be priority homeless, and the general public

Area served

Stoke on Trent


Access to Language Line and BSL signers.

Disabled access

  • Full wheelchair access
  • Adapted toilets: Yes
  • Loop system and BSL signers available. Information on cassette and in Braille.