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Durham County Council - Housing Solutions

03000 268 000
How to contact
Housing Advice Line Only – Telephone 03000 268 000

Service offered

Assessment of entitlement to housing for people who are homeless or threatened with homelessness. Housing provided for people considered in priority need of housing. Temporary accommodation may be available while enquiries are made about eligibility. Also offer general housing advice and information for private and council tenants and homeless people. Out of hours emergencies phone 01388 722 538.

Areas of law

Opening times

Mon 8.30am - 5pm
Tue 8.30am - 5pm
Wed 8.30am - 5pm
Thu 8.30am - 5pm
Fri 8.30am - 4.30pm

Target group

General public, including people who are or may be priority homeless.

Area served

County Durham


Access to interpreters and BSL.

Disabled access

  • Full wheelchair access
  • Adapted toilets: Yes
  • Parking for disabled drivers. Level entrance, lift in building. Access to BSL signers.