Find local advice test - Shelter England

Gateshead Metropolitan Borough Council - Housing Options

0191 433 3000 / 0191 433 2636 / 0191 433 3174
How to contact
Phone for drop in days for advice or attend Civic Centre reception if you have no fixed address.
Gateshead Metro and bus station - 1 minute walk.

Service offered

Assessment of entitlement to housing for people who are homeless or threatened with homelessness. Housing provided for people considered in priority need of housing. Temporary accommodation may be available while enquiries are made about eligibility. General housing advice and information for private and council tenants and homeless people and to prevent homelessness, including debt advice.

Areas of law

Opening times

Mon 9.00 – 3.00
Tue 9.00 – 3.00
Wed Emergency only 10.00 – 5.00
Thu 9.00 – 3.00
Fri Emergency only 10.00 – 4.30

Target group

General public, including people who are or may be priority homeless.

Area served



Access to BSL signers and interpreters.

Disabled access

  • Full wheelchair access
  • Adapted toilets: Yes
  • Parking for disabled drivers. Lifts in building. BSL signers available by appointment. Access to loop system.