Find local advice test - Shelter England

Newcastle upon Tyne City Council - Housing Advice

0191 277 1711
How to contact
Contact for an appointment. Drop-in, phone or write.
Monument and Central Metro stations - 5 minutes walk.

Service offered

Advice and assistance on a range of housing problems, including landlord/tenant disputes, housing options, housing benefit and homelessness. Specialist debt advice team available to advise on all financial issues.

Areas of law

Opening times

Mon 10am - 12 noon, 1pm - 4pm
Tue 10am - 12 noon, 1pm - 4pm
Wed 1pm - 4pm
Thu 10am - 12 noon, 1pm - 4pm
Fri 10am - 12 noon, 1pm - 4pm
Weekends If it is after 5.30pm (or any time at a weekend) and you have nowhere to sleep tonight please call the out of hours service for advice on 0191 278 7878

Target group

People who are homeless/threatened with homelessness, anyone with private sector housing problems.

Area served

Newcastle upon Tyne


Access to interpreters.

Disabled access

  • Limited wheelchair access
  • Adapted toilets: No
  • There is no step free access to the Housing Advice Centre. A wheelchair ramp can be made available, please contact the Housing Advice Centre on 0191 277 1711 for further information. Some information available in Braille and on tape. BSL signers available by arrangement.