Find local advice test - Shelter England

LB Merton - Housing Options Service

020 8545 3636 / 020 8770 5000 (OOH)
How to contact
Call in to see the duty officer before 4pm or make an appointment.
Morden tube - 5 minutes walk.

Service offered

Housing advice on landlord/tenant problems, illegal eviction, harassment, mortgage arrears. Advice on securing accommodation for people not covered by homelessness legislation. Rent deposit scheme. Also offers advice on finding private sector and housing association housing. Advice and assessment of homeless people under the Housing Act. Out of hours emergencies phone 020 8770 5000.

Areas of law

Opening times

Mon 9am - 5pm
Tue 9am - 5pm
Wed 9am - 5pm
Thu 9am - 5pm
Fri 9am - 5pm

Target group

Borough residents in housing need - private tenants, owner occupiers, single homeless people.

Area served



Access to interpreters, Language Line and BSL.

Disabled access

  • Full wheelchair access
  • Adapted toilets: Yes
  • Ramp to entrance. Services all on ground floor. Loop system. Home visits for people unable to attend the office.