Find local advice test - Shelter England

LB Richmond - Housing Options

020 8891 7409
How to contact
By appointment - phone first. Duty officer drop-in for emergencies.
Twickenham train station. Buses 490, 290, H22, R70, R68, 33.

Service offered

Assessment of entitlement to housing for people who are homeless or threatened with homelessness. Housing provided for people in priority need of housing. Temporary accommodation may be available while enquiries are made. Tenancy relations service, general housing advice and support for single and non-priority homeless people. Rent deposit scheme. Out of hours emergencies phone 0845 600 7413.

Areas of law

Opening times

Mon 10am - 4pm
Tue 10am - 4pm
Wed 1pm - 4pm
Thu 10am - 4pm
Fri 10am - 4pm

Target group

People who are homeless or threatened with homelessness.

Area served

Richmond upon Thames


Access to interpreters.

Disabled access

  • Full wheelchair access
  • Adapted toilets: Yes
  • Ramp, lift.