Find local advice test - Shelter England

Medway Council - Housing Department

Kingsley House, 37-39 Balmoral Road
01634 306 000 / 01634 304400 (OOH)
How to contact
Phone/Email. Contact to make an appointment.
Public transport

Service offered

Assessment of entitlement to housing for people who are homeless or threatened with homelessness. Housing provided for people considered in priority need of housing. Temporary accommodation may be available while enquiries are made about eligibility. General housing advice and information. Duty officer available out of hours for emergency homelessness enquiries only - 01634 304400.

Areas of law

Opening times

Mon 8.30am - 4pm
Tue 8.30am - 4pm
Wed 12 noon - 4pm
Thu 8.30am - 4pm
Fri 8.30am - 4pm

Target group

People who are or may be homeless, and the general public.

Area served



Access to interpreters and BSL signers by prior arrangement.

Disabled access

  • Full wheelchair access
  • Adapted toilets: Yes