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Ashford Borough Council - Housing Advice & Homelessness

Civic Centre
Tannery Lane
01233 330688
How to contact
Phone for an appointment: 9am-5.30pm Mon-Thurs, 9am-5pm Fri.
Public transport
Ashford train station - 5 minutes walk.

Service offered

Housing advice to prevent homelessness and to help people sustain their tenancy in either social housing or the private rented sector. Advice and assistance and can also be given for homeowners.For those where homelessness cannot be prevented, a full assessment will be carried out under the Part 7 of the Housing Act 1996 (amended 2002).Out of normal office hours and in an emergency, the contact number is 01233 629911.

Areas of law

Opening times

Mon 9am - 4pm
Tue 9am - 4pm
Wed 9am - 4pm
Thu 9am - 4pm
Fri 9am - 4pm
Weekends Not open but in an emergency call 01233 629911

Target group

General public

Area served



Access to interpreters and BSL.

Disabled access

  • Full wheelchair access
  • Adapted toilets: Yes
  • Parking for disabled drivers. Level entrance. Access to BSL signers by appointment.