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Shepway District Council - Housing Options

Civic Centre
Castle Hill Avenue
01303 853 300
How to contact
Call in for general enquiries or phone for an appointment.
Public transport
Folkestone train station - 2 minutes walk.

Service offered

Assessment of entitlement to housing for people who are homeless or threatened with homelessness. Housing provided for people considered in priority need of housing. Temporary accommodation may be available while enquiries are made about eligibility. Out of hours emergencies phone 01303 221888.

Areas of law

Opening times

Mon 8.30am - 5pm
Tue 8.30am - 5pm
Wed 9.30am - 5pm
Thu 8.30am - 5pm
Fri 8.30am - 5pm

Target group

People who are or may be priority homeless, and the general public.

Area served



Access to interpreters and BSL signers with prior notice.

Disabled access

  • Full wheelchair access
  • Adapted toilets: Yes
  • Level entrance. Loop system. BSL signers available with prior notice.