Find local advice test - Shelter England

Southampton City Council - Homelessness Unit

023 8083 2327 / 2254 / 023 8023 3344 (OOH)
How to contact
Drop-in service at Southampton Gateway. Phone or contact for homelessness appointment.
Bus depot - 10 minutes walk.

Service offered

Assessment of entitlement to housing for people who are homeless or threatened with homelessness. Housing provided for people considered in priority need of housing. Temporary accommodation may be available while enquiries are made about eligibility. Also offer general housing advice and information for private and council tenants and homeless people. Out of hours phone 023 8023 3344.

Areas of law

Opening times

Mon 8:30am to 4:30pm
Tue 8:30am to 4:30pm
Wed 10:00am - 4:30pm
Thu 8:30am to 4:30pm
Fri 8:30am to 4:30pm

Target group

People who are or who may be priority homeless under the Housing Act.

Area served



Access to interpreters.

Disabled access

  • Full wheelchair access
  • Adapted toilets: Yes
  • Level access via Southampton Gateway. Lift to ground floor. Textphone and video link to building. Home visits for people unable to attend the office.