Shelter London Advice Service

 Call us

If you’re over 25 years old:
0344 515 1540

If you’re under 25 years old:
0330 053 6091

Shelter’s London hub provides free, expert advice, support and guidance on a wide range of housing, debt and welfare benefit issues including guidance and help to access accommodation and available local services across all London boroughs. As part of our STAR partnership, we run frequent face-to-face outreach and drop-in services across London, and operate a London telephone advice line.

If you are eligible for legal aid, Shelter London’s legal services offer advice and court representation in cases including possession hearings, evictions and ASB injunctions.

For families in the Hackney area specialist advice and support is available at our Hackney Family Service. .

Shelter London is able to offer telephone advice on fuel debt and energy problems

Please see the map below for the full range of our face to face outreach/drop-in and telephone advice services.

‘Shelter is truly an amazing charity. I can’t thank them enough for helping me to get my life back on track.’

 Legal aid

Legal aid could help pay for legal advice and court representation from one of our specialist housing solicitors. Call us now to find out if you may be eligible for legal aid, or visit for more information.


Access to interpretation and translation services

  Advice line opening times

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

In partnership with:

  • Thames Reach Homes
  • Stonewall Housing
  • St Mungos Broadway logo

Funded by:

  • London Councils logo